Welcome to Turnkey Inc., your trusted IT hardware solutions partner since 1995. These Terms and Conditions govern your use of our website (turnkeyinc.in) and the purchase of products and services from our Nagpur-based establishment. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you disagree with any part of these conditions, we kindly request that you refrain from using our services.

About Our Company: Turnkey Inc. is a proprietorship firm owned by Mrs. Savitri Murale Dharan and managed by S. Murale Dharan Iyer. We are located at 103, Jeevan Chaaya, Soni Gali, Tekdi Road, Sitabuldi, Nagpur – 440 012, Maharashtra, India. You can reach us at +91 712-255-1676, +91 712-295-0676, or via email at murale@turnkeyinc.in.

Products and Services We Offer

Our Product Portfolio: We specialize in comprehensive IT hardware solutions including computers, servers, networking equipment, UPS systems, printers, CCTV systems, and related accessories. As authorized partners of leading brands like HP (Corporate Silver Partner), Dell, Lenovo, Canon, Delta Electronics, and others, we ensure you receive genuine products with full manufacturer support. Our extensive inventory covers everything from basic desktop computers to enterprise-grade servers and advanced surveillance systems.

Service Excellence: Our service offerings encompass professional installation, system configuration, Annual Maintenance Contracts (AMC), technical support, and comprehensive IT infrastructure consulting. With 29 years of experience and a team of 8 certified professionals, we provide end-to-end solutions for businesses of all sizes. Whether you need a simple printer setup or a complex network infrastructure deployment, our expertise ensures optimal performance and reliability.

Product Availability Notice: All products are subject to stock availability and manufacturer supply schedules. While we maintain extensive inventory, certain specialized items may require advance ordering. We reserve the right to discontinue or modify product offerings based on manufacturer decisions or market conditions, and will always communicate such changes promptly to affected customers.

Pricing and Payment Information

Transparent Pricing: All our prices are quoted in Indian Rupees (INR) and include detailed breakdowns of hardware, software, and service components. Prices displayed on our website or provided in quotations remain valid for 30 days unless specifically noted otherwise. We regularly update our pricing to reflect market conditions and manufacturer changes, ensuring competitive rates while maintaining service quality.

Flexible Payment Options: We accept multiple payment methods including cash, cheque, bank transfers (NEFT/RTGS), and UPI payments to accommodate your preferences. For institutional clients and large orders, we offer flexible payment terms that can be negotiated based on your requirements and our established relationship. All transactions are processed securely, and we provide detailed invoices for your records.

Tax Compliance: All applicable taxes, including GST, are charged as per current government regulations and are clearly itemized on invoices. We maintain full compliance with Indian tax laws and provide necessary documentation for your accounting and audit requirements. Our transparent billing ensures no hidden charges or surprise fees.

Order Processing and Delivery

Order Management: Every order is carefully reviewed and confirmed by our team before processing. We reserve the right to verify order details, availability, and delivery requirements to ensure accuracy and customer satisfaction. For large or complex orders, our team will contact you to discuss implementation timelines and any special requirements you may have.

Delivery and Installation: Delivery timelines are carefully estimated based on product availability, customization requirements, and your location within our service area. While we strive to meet all promised deadlines, factors beyond our control such as manufacturer delays, transportation issues, or extreme weather conditions may affect delivery schedules. Professional installation services are available at competitive rates, with timelines communicated during order confirmation.

Warranty and Return Policies

Comprehensive Warranty Coverage: All products come with standard manufacturer warranties, which vary by product category and brand. Additionally, we provide our own service warranty on installation and configuration work, ensuring your complete satisfaction with our professional services. Our team assists with all warranty claims and provides temporary replacement equipment for AMC customers when possible.

Fair Return Policy: We accept returns within 7 days of purchase for unopened products in original packaging with all accessories and documentation intact. Custom-configured systems, installed products, or items with broken seals cannot be returned unless genuinely defective. Our return process is designed to be fair to both customers and our business, ensuring sustainable operations while protecting your interests.

Warranty Claim Support: When warranty issues arise, our experienced team facilitates the entire claim process with manufacturers and authorized service centers. We maintain detailed records of all purchases and provide comprehensive support throughout the warranty period, often serving as your single point of contact for resolution.

Liability and Responsibility

Service Limitations: Our liability is limited to the value of products and services provided, reflecting industry standards for IT hardware and service providers. We are not responsible for consequential damages, business interruption, or data loss that may occur despite our best efforts to provide reliable solutions. However, we always strive to minimize any potential impact through careful planning and quality service delivery.

Force Majeure Considerations: We cannot be held liable for delays or non-performance due to circumstances beyond our reasonable control, including natural disasters, government actions, supply chain disruptions, or other unforeseen events. In such situations, we will communicate promptly with affected customers and work diligently to find alternative solutions or adjusted timelines.

Privacy and Customer Service

Data Protection Commitment: We respect your privacy and handle all personal and business information according to our comprehensive Privacy Policy. Your data security is paramount, and we implement appropriate measures to protect sensitive information while using it only for legitimate business purposes related to your service requirements.

AMC and Ongoing Support: Our Annual Maintenance Contracts are governed by detailed service agreements that specify response times, coverage scope, and performance standards. We are committed to providing reliable ongoing support that keeps your IT infrastructure running smoothly and efficiently. Customer obligations include providing safe working environments and necessary access for our service delivery.

Legal Framework: These Terms are governed by Indian law and subject to the jurisdiction of courts in Nagpur, Maharashtra. We reserve the right to modify these terms as business needs or legal requirements change, with updates posted on our website and communicated to active customers. For any questions or clarifications regarding these terms, please contact us at +91 712-255-1676 or murale@turnkeyinc.in.