At Turnkey Inc., protecting your privacy and personal information is fundamental to our business values and customer relationships. This Privacy Policy explains how we collect, use, protect, and handle your information when you interact with our company, whether through our website, in-person consultations, or ongoing service relationships. As a trusted IT solutions provider serving Nagpur since 1995, we understand that your confidence in our data handling practices is essential for maintaining the strong business relationships we’ve built over nearly three decades.

Our Commitment to Privacy: We believe that transparency about our data practices builds trust and enables you to make informed decisions about sharing your information with us. This policy reflects our commitment to responsible data handling while ensuring we can continue providing you with personalized, high-quality IT solutions and support services.

Information We Collect and Why

Personal and Business Information: When you engage with Turnkey Inc., we collect information necessary to serve your IT needs effectively. This includes your name, company details, contact information, job title, and specific technical requirements for your projects. We also maintain records of your purchase history, service preferences, and communication with our team to ensure continuity of service and personalized support. This information helps us understand your business needs, recommend appropriate solutions, and provide ongoing technical support tailored to your specific environment.

Technical and Service Data: During our service delivery, we may collect technical information about your IT infrastructure, network configurations, and system specifications. This data is essential for providing effective support, troubleshooting issues, and ensuring compatibility when recommending new solutions. We also maintain service logs and maintenance records that help us track system performance and plan proactive maintenance schedules for our AMC customers.

Website and Digital Interactions: When you visit our website or interact with our digital platforms, we automatically collect certain information including your IP address, browser type, pages visited, and time spent on our site. We use cookies and similar technologies to improve website functionality, remember your preferences, and provide a better user experience. You can control cookie settings through your browser preferences, though some website features may be limited if cookies are disabled.

Communication Records: We maintain records of all communications including emails, phone calls, service requests, and in-person consultations. These records help us provide consistent service, track project progress, and ensure that all team members working on your account have access to relevant information. Communication logs also serve as important documentation for warranty claims and service agreement compliance.

How We Use Your Information

Service Delivery and Support: Your information enables us to deliver personalized IT solutions, process orders efficiently, coordinate installations, and provide ongoing technical support. We use your contact details to schedule appointments, send service notifications, and communicate important updates about your systems. Historical data helps us anticipate your needs, recommend appropriate upgrades, and maintain service continuity as your business grows.

Business Operations and Improvement: We analyze service data and customer feedback to improve our operations, develop new service offerings, and enhance customer satisfaction. This includes evaluating response times, identifying common technical issues, and developing better solutions for future customers. Your feedback and service history contribute to our continuous improvement efforts and help us maintain our reputation for excellence.

Marketing and Communication: With your consent, we may send you information about new products, technology updates, industry news, and special offers that align with your interests and business needs. Our marketing communications are based on your purchase history and expressed preferences, ensuring relevance and value. You can opt out of marketing communications at any time while continuing to receive essential service-related notifications.

Information Protection and Security

Comprehensive Security Measures: We implement robust physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security measures include secure data storage systems, access controls, user authentication protocols, and regular security audits. Our team receives ongoing training on data protection best practices and confidentiality requirements.

Data Retention and Disposal: We retain your information only as long as necessary for legitimate business purposes or as required by applicable laws and regulations. When information is no longer needed, we dispose of it securely using appropriate methods to ensure complete destruction. Service records and warranty information are typically maintained for the duration of product lifecycles and applicable warranty periods.

Incident Response: In the unlikely event of a data security incident, we maintain comprehensive response procedures to minimize impact and notify affected individuals promptly. Our incident response plan includes immediate containment measures, thorough investigation protocols, and transparent communication with customers and relevant authorities as required by law.

Information Sharing and Third Parties

Authorized Partners and Vendors: We share information with authorized manufacturer partners (HP, Dell, Delta Electronics, etc.) and service providers only when necessary for warranty processing, technical support, or service delivery. These relationships are governed by strict confidentiality agreements and data protection requirements that ensure your information receives the same level of protection we provide.

Payment Processing and Logistics: We work with trusted payment processors and logistics partners to complete transactions and deliver products securely. These partners have access only to information necessary for their specific functions and are required to maintain appropriate security measures and confidentiality protections.

Legal and Regulatory Compliance: We may disclose information when required by law, court orders, or regulatory requirements. We also reserve the right to share information when necessary to protect our legitimate business interests, prevent fraud, or ensure the safety and security of our customers and employees.

Your Rights and Choices

Access and Control: You have the right to access, review, and update your personal information maintained in our systems. We encourage you to keep your contact information current to ensure effective communication and service delivery. You can request copies of your information or ask questions about our data handling practices at any time.

Communication Preferences: You have complete control over your communication preferences and can choose which types of information you receive from us. While you can opt out of marketing communications, we will continue sending essential service notifications, appointment confirmations, and other information necessary for our business relationship.

Data Portability and Deletion: Upon request, we can provide your information in commonly used formats or arrange for secure deletion of your data when our business relationship ends and legal retention requirements are satisfied. We will work with you to ensure smooth transitions while respecting your privacy preferences.

Contact for Privacy Matters: For all privacy-related questions, requests, or concerns, please contact our Data Protection Officer, S. Murale Dharan Iyer, at murale@turnkeyinc.in or call +91 712-255-1676. We are committed to addressing your privacy concerns promptly and transparently, ensuring your continued confidence in our data handling practices.